Shipping and Return

We deliver to over 30 countries worldwide. The current list of available destinations is displayed on the website at checkout. A product may be returned within 14 calendar days from the date of receipt if it: • Has not been opened or used • Is in its original packaging and retains its commercial appearance • Is not included in the list of non-returnable items.

Shipping and Return Policy

PolisorbShop Online Store

  1. Shipping Policy

1.1. Shipping Locations

We deliver to over 30 countries worldwide. The current list of available destinations is displayed on the website at checkout.

1.2. Shipping Methods

We cooperate with reliable logistics partners, including international courier services and national postal operators. Available shipping options depend on the recipient’s country and are displayed during checkout.

1.3. Delivery Times

  • Standard Shipping: 0 to 21 business days, depending on the region.
  • Express Shipping (if available): 0 to 7 business days.
  • Delivery times may vary due to customs processing and carrier operations.

1.4. Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination country, package weight, and volume.

1.5. Order Processing

  • Orders are processed within 0-3 business days after payment confirmation.
  • Once the order is shipped, the customer will receive a tracking number.

1.6. Customs Duties and Taxes

  • The buyer is responsible for paying all customs duties and taxes imposed by their country’s regulations.
  • The online store is not responsible for any delivery delays caused by customs clearance.

  1. Returns and Exchanges

2.1. Return Conditions

A product may be returned within 14 calendar days from the date of receipt if it:

  • Has not been opened or used;
  • Is in its original packaging and retains its commercial appearance;
  • Is not included in the list of non-returnable items.

2.2. Reasons for Returns

  • Incorrect order fulfillment (wrong item, missing items).
  • Product defects or damage during shipping.
  • Poor product quality.

2.3. Return Procedure

  • To initiate a return, please contact our customer support via the contact form on our website or by email.
  • In the case of a defective or damaged item, photographic or video evidence is required.
  • Returns must be approved by our support team before sending the item back.
  • The customer is responsible for return shipping costs, except in cases of defective or incorrect items.

2.4. Refunds

  • Refunds are processed within 7-14 business days after receiving and inspecting the returned item.
  • The refund will be issued using the same payment method used for the purchase.

2.5. Order Cancellation

  • An order can be canceled before it has been shipped, in which case a full refund will be issued.
  • If the order has already been shipped, cancellation is not possible, but the customer can return the item after receipt.

  1. Contact Information

For any inquiries regarding shipping or returns, please contact us:

Email: info@polisorbshop.com

Phone: +370 (5) 259-56-55

Contact Form: https://polisorbshop.com/en/contact/

📍 Legal Address:

MB Maramed

Gynėjų g. 14-327, LT-01109, Vilnius, Lithuania

Company Registration Number: 306644186

Bank Account: LT33 3250 0865 3298 5264

BIC: REVOLT21

Intermediary BIC: CHASDEFX

Bank: Revolut Bank UAB

Bank Address: Konstitucijos ave. 21B, 08130, Vilnius, Lithuania